Are the photos on the website an accurate reflection of the colours in real life?
We work hard to ensure that the photography is as accurate as possible. Colours however, may vary slightly depending on the settings of your screen or device.

Where can I find information about the brands you stock?
You can browse our full list of brands on the Brands menu. Each brand section showcases the collections we stock and gives you an overview of their style.

Do you update the product pages when new collections arrive?
Yes. The website is updated frequently with seasonal pieces, new arrivals and current best sellers. New products will appear in their relevant categories as soon as they arrive.

How often do you refresh the product collections on the website?
The collections are refreshed throughout the year to reflect new trends, seasons and brand releases. You will see new products appear as soon as they arrive in store.

Are the photos on the website an accurate reflection of the colours in real life?
We work hard to ensure that the photography is as accurate as possible. Colours however, may vary slightly depending on the settings of your screen or device.

What payment methods do you take? 
We accept a wide range of secure and convenient payment options including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay and Visa.
If you need any help while shopping or have a question about a product, our team is always happy to assist through our contact page

Do I need an account to place an order?
You do not need an account to place an order with us. You are welcome to checkout as a guest if you prefer a quick and simple purchase. Creating an account however, comes with several benefits. It allows you to save your details for faster checkout in the future, view your order history and easily track purchases. You’ll also gain access to our Loyalty Programme, where you can earn points for shopping and redeem them for exclusive rewards and savings.
If you enjoy collecting points or like the convenience of having everything in one place, we recommend signing up for an account before or during checkout.

Can I change or cancel my order after it has been placed?
If you need to make a change or cancel your order, please contact us as soon as possible. We will do our best to assist you if your order has not yet been dispatched.

How will I know if my order has been successful?
You will receive a confirmation email shortly after placing your order. This will include your order number and details of the items purchased.

What should I do if I have not received a confirmation email?
Please check your spam or junk folder. If nothing has arrived, contact us and we will confirm your order manually.

How do I contact customer service with a question?
You can reach us through the contact form on our website. We aim to reply as quickly as possible during working hours.

What happens if an item becomes unavailable after I order?
In the unlikely occasion an item becomes unavailable after you place your order, we will contact you straight away to let you know. Our team will explain the situation clearly and offer the best possible solution. This may include a full refund, an alternative product of similar style or value, or an updated delivery timeframe if the item is due back in stock shortly. Where appropriate, we will also offer a product exchange to ensure you still receive something you love without unnecessary delay.
We always aim to keep this process smooth and transparent, ensuring you are fully informed and looked after from start to finish. 

Delivery and Shipping
What is the cost of standard UK delivery?
Standard UK delivery is £5.95 per order for orders that total under £40.

Do you offer free shipping?
Orders over £40 qualify for free standard shipping within the UK.

Do you offer express delivery?
UK express delivery is available and usually arrives within one to three working days.

How long does standard UK delivery take?
Standard delivery within the UK normally takes three to five working days.

Do you ship internationally?
International shipping is available. Please contact us to discuss the delivery options for your location.

Which courier companies do you use?
We ship all orders through ParcelForce and Royal Mail.

How long does international delivery take?
Delivery to European countries usually takes between one and two weeks. Delivery to the rest of the world usually takes between one and three weeks.

Will I need to pay customs duties or taxes on an international order?
Possibly. International orders may be subject to duties and taxes set by the Customs Authority in the destination country.

Who is responsible for paying international customs charges?
The customer is responsible for paying any duties or taxes requested by local authorities upon receipt of the order.

What factors affect international customs charges?
Customs charges depend on the country of delivery, the origin of the product, local VAT rates and local import taxes.
  
How long do I have to return an item?
You have 30 days from the date of purchase to return an item. After 30 days we are unable to offer a refund or an exchange.

What condition does my item need to be in to qualify for a return?
Your item must be unused, in the same condition in which you received it, and in its original packaging.

Are there any items that cannot be returned?
Perishable goods and bath/body care items cannot be returned.

Are gift cards or digital products refundable?
Gift cards and downloadable software products are non-returnable.

Do I need proof of purchase to return an item?
A receipt or proof of purchase is required for all returns.

Can I receive a partial refund for used or opened items?
Partial refunds may be granted for items that are opened or not in their original condition, but it will be decided on a case by case basis. We are an independent family run business and we can't absorb everything.

How will I know if my refund has been approved?
Once we receive and inspect your return we will contact you by email to confirm whether your refund has been approved or rejected.

What should I do if my refund has not arrived?
Check your bank account, then contact your card provider as processing times can vary. If you still have not received your refund, please contact us at sales@chalkinteriors.london.

Can I return a sale item?
Sale items cannot be refunded. Only regularly priced items are eligible for a refund.

How do I exchange an item that is faulty or damaged?
If your item is defective or damaged you can request an exchange for the same item by emailing sales@chalkinteriors.london and sending the item to Chalk Interiors, 22 Bedford Hill, Balham, SW12 9RG, United Kingdom.